Safety, in all its forms, is at the heart of STIB's concerns.
The public transport company is responsible for not exposing its customers, employees, infrastructures or information systems to any accidents or incidents whatsoever (road safety, injuries, attacks, spam, data protection, etc.), both within the company and on the network.
In 2020, as a result of the pandemic, the tasks of STIB's security staff were temporarily redirected towards monitoring customers' compliance with health measures.
Overall risk management has also taken a particular turn, with increased attention paid to strict compliance with hygiene standards, including stepping up the cleaning of vehicles and infrastructures.
Network safety also involved raising awareness among public transport and road users. STIB reminded people of this through several humorous campaigns.
The health crisis has had repercussions on the actions that STIB has been carrying out for several years, with specialised partners, to respond to the social problems it is facing as part of its role as a public transport company. These actions targeting different sections of the public (people living rough or in precarious situations, young people of school age and people with reduced mobility) have had to be adapted or rethought.
STIB is also reaffirming its support for Plan International, with which it works to raise awareness of gender-based harassment, by selling masks on its online sales site, stibstore.