STIB fulfils its role as a responsible urban stakeholder by continuing to improve the company's environmental performance and proactively contributing to Brussels' sustainability ambitions and challenges.
It plans to improve the accessibility of its services, promote diversity and foster inclusion and social cohesion, both within the company and with its customers.
It constantly monitors the safety of its passengers, staff, third parties and infrastructure.
During the period 2019-2028, € 6.2 billion of investment is planned for improving mobility in Brussels. For the most part, these large-scale investments will be financed by the annual allocations of investments awarded to STIB by the Brussels-Capital Region and the amounts allocated by the Federal government under the cooperation agreement with Beliris. As a responsible public company, STIB is also expected to help fund these investments, insofar as its resources allow, thanks to the implementation of a savings programme based on a principle of good governance and process optimisation.
By providing increasingly efficient public transport, STIB is reducing car congestion and the pollution it causes. The shift in its fleet of buses towards innovative and more environmentally friendly technologies means that travelling by public transport is becoming even more ecological.
As a responsible business, STIB also wants to limit the impact of its activities on the environment. Its efforts were rewarded in 2020 with confirmation of its ISO 14001 certification and the awarding of BREEAM certification for its new Marconi depot.
In 2020, STIB also continued the gradual installation of solar panels on the roofs of its buildings, in this case on the Jacques Brel and Schaerbeek sites. This contributes to its objectives of reducing its energy consumption.
The area around the Jacques Brel site is also getting a new look, with the creation of a new green space.
Safety, in all its forms, is at the heart of STIB's concerns.
The public transport company is responsible for not exposing its customers, employees, infrastructures or information systems to any accidents or incidents whatsoever (road safety, injuries, attacks, spam, data protection, etc.), both within the company and on the network.
In 2020, as a result of the pandemic, the tasks of STIB's security staff were temporarily redirected towards monitoring customers' compliance with health measures.
Overall risk management has also taken a particular turn, with increased attention paid to strict compliance with hygiene standards, including stepping up the cleaning of vehicles and infrastructures.
Network safety also involved raising awareness among public transport and road users. STIB reminded people of this through several humorous campaigns.
The health crisis has had repercussions on the actions that STIB has been carrying out for several years, with specialised partners, to respond to the social problems it is facing as part of its role as a public transport company. These actions targeting different sections of the public (people living rough or in precarious situations, young people of school age and people with reduced mobility) have had to be adapted or rethought.
STIB is also reaffirming its support for Plan International, with which it works to raise awareness of gender-based harassment, by selling masks on its online sales site, stibstore.
Making the network accessible to all citizens is one of the objectives of the Brussels public transport company. STIB is working closely with the Brussels-Capital Region and with the community sector to achieve this.
The STIB website contains specific pages that provide a lot of useful information for people with reduced mobility: station accessibility, the most accessible bus and tram lines (AccessiBus and AccessiTram principle), station assistance, TaxiBus service, specific transport tickets and the availability of lifts in (pre)metro stations. The availability of lifts is presented dynamically, in real time, on STIB's website and mobile app.
In 2020, a new document was added to the "Accessibility" section of the website. STIB published the "Guide for travellers with disabilities" online. This guide, in three languages, is also available in printed form in KIOSKs and BOOTIKs.
